SWAT Membership FAQ
Q: How do I become a SWAT Member?
A: You are entitled to a free 1-year membership with purchase of S$500 and above in a single receipt within the last 7 days, or Purchase a 1-year membership at S$38 here or at any The Straits Wine Company Retail Shops and receive a complimentary welcome pack.
Q: When will SWAT benefits & Privileges commence?
A: SWAT member benefits & privileges commence only on the subsequent purchase after SWAT membership has been created.
Q: How many rewards points do I get for my purchase?
You earn 1 SWAT point for every S$1 spend at any The Straits Wine Company Retail Shops or at our online store (www.straitswine.com).
Q: How many reward points will I receive if I spend $59.30?
A: You will receive 59 reward points
Q: Can I collect reward points and enjoy promotional offers at the same time?
A: Yes, but total reward points earned will be equivalent to the final discounted amount paid.
Q: Can I collect reward points while defraying my cost with cash vouchers at the same time?
A: Yes, but total reward points earned will be equivalent to the final discounted amount paid. Cash vouchers used will not earn reward points.
Q: Can I collect reward points when purchasing through third parties, such as Favepay?
A: Yes, transactions made through Favepay will receive reward points.
Q: How do I redeem my points?
A: You could view the Rewards Catalogue after logging into your SWAT Membership account on www.straitswine.com and redeem the rewards items with your earned points.
Q: How do I check my point balance?
A: You could view your point balance after logging into your SWAT Membership account on www.straitswine.com.
Q: When is the expiry date for my reward points?
A: Reward Points will expire automatically when the membership ends in one year. You can only renew within 1 month before expiry.
Q: Where can I find the redemption catalogue?
A: You could view the Rewards Catalogue after logging into your SWAT Membership account on www.straitswine.com.
Q: When and how can i redeem my Birthday Voucher?
A: You will receive an email with the Birthday Voucher on the 1st day of your Birthday Month. The one-time promo code has to be entered upon checkout for you to enjoy the special discount.
Q: When is the expiry date for my Birthday voucher?
A: Birthday Voucher will expire on the last day of your Birthday Month and is for ONE-TIME USE ONLY.
Q: When can I redeem reward items that need to be scheduled, eg. portrait photoshoot?
A: You will need to make reservations with the rewards partners directly and instructions will be given on the email confirmation.
Q: Will the membership expire?
A: Your SWAT membership will end in one year.
Q: How to renew my membership?
A: You can redeem a membership renewal with 500 SWAT points or you can also purchase SWAT membership as an existing member at $28.
Q: What if my membership expires on 10 Jan and I made a big purchase on 1 Jan?
A: Your reward points earned on 1 Jan will still expire on 10 Jan but you have the option to renew your membership and extend the validity of up to 2,000 points.
Q: Can I share my membership with a family member?
A: Each membership is restricted to one person and one mobile number only, and customers need to provide their mobile number to access benefits and accumulate reward points.