Shipping policy

Delivery Service
We offer delivery within Singapore only. We do not provide overseas shipping at this time.

Preferred Delivery Date
Customers can select their preferred delivery date on the cart page. Orders are generally arranged for delivery on the next business day (excluding weekends and holidays) unless a specific delivery date is chosen. Delivery timing is typically between 12pm and 8pm. Alternatively, you may WhatsApp us at +65 96921933 or email info@straitswine.com to coordinate delivery.

Delivery Fee
A standard delivery fee of $20 applies per shipping address within Singapore.

Same-Day Delivery
Our same-day delivery cut-off time is 2pm. Orders placed after 2pm will automatically be scheduled for the following day unless a preferred delivery date is chosen at checkout.

Tracking and Delivery Method
We use both in-house delivery and third-party courier services for all orders. Please note that order tracking is not available at this time. To ensure smooth delivery, it is recommended to select your preferred delivery date on the cart page.

Local Pickup
Local pickup is not available at this time.

Delivery Issues and Damages
Please inspect your order upon delivery. If your order is incorrect or if items are damaged, contact us immediately at info@straitswine.com or WhatsApp +65 96921933, so we can address the issue promptly.

Special Instructions and Custom Requests
If you have any additional requests or special instructions, please include them in the remarks section on the cart page. Common requests may include specific delivery instructions or adding a gift card with a personalized message or including a wrapping gift bag. Please note that while we will make every effort to meet these requests, certain requests may not be possible due to availability.