Delivery Service

We offer delivery within Singapore only. We currently do not provide overseas shipping.

Delivery Fee

A standard delivery fee of $20 per shipping address applies to orders below $150.

Orders of $150 and above qualify for FREE delivery within Singapore.

Same-Day Delivery

Our same-day delivery cut-off time is 4PM.

Orders placed before 4PM will be delivered on the same day.

Orders placed after 4PM will be arranged for delivery on the next available delivery day unless a preferred delivery date is selected.

For weekend orders, delivery is subject to the availability of the ordered wines at our retail stores. Please refer to the Weekend Delivery section below.

Preferred Delivery Date

Customers may select their preferred delivery date on the cart page when placing an order.

Delivery timing is generally between 12PM and 8PM.

For special delivery arrangements, please contact us:

WhatsApp: +65 96921933
Email: marketing@straitswine.com

Weekend Orders & Delivery

Our online store remains open for orders throughout the weekend.

Weekend delivery is available subject to stock availability at our retail stores.

If all wines in your order are available at the retail store handling the delivery, your order can be delivered during the weekend.

If any of the wines ordered are not available at our retail stores, the order will be arranged for delivery on Monday or the next available delivery day.

Weekend delivery is therefore dependent on retail-store stock availability.

 

Self-Collection/Pickup

 

Customers may also choose to collect their orders from our warehouse or selected retail stores.

We recommend waiting for confirmation from our team that your order is ready for collection before heading to the selected pickup location.

Warehouse Pickup

Monday to Friday
9AM to 6PM

The Straits Wine Company Warehouse
71 Ubi Crescent
#05-07 Excalibur Centre
Singapore 408571

Retail Store Pickup

Pickup is available from the following retail stores between 12PM and 8PM:

ICON Village
12 Gopeng Street
#01-43/44 Icon Village
Singapore 078877

Quayside Isle
31 Ocean Way
#01-24/25 Quayside Isle
Singapore 098375

UE Square
81 Clemenceau Avenue
#01-11
Singapore 239917

Retail-store pickup is subject to stock availability at the selected outlet.

If the wines are not currently available at your selected retail store, additional time may be required to transfer the stock before collection.

Customers should wait for our team's pickup confirmation before visiting the store.

Delivery Method & Tracking

We use both our in-house delivery team and third-party courier services to fulfil orders.

Order tracking is currently not available.

Please provide an accurate delivery address and contact number when placing your order so our team can contact you if necessary.

Delivery Issues & Damaged Items

Please inspect your order upon delivery.

If you receive an incorrect item or if any bottles are damaged, please contact us as soon as possible:

WhatsApp: +65 96921933
Email: marketing@straitswine.com

Our team will assist you accordingly.

Special Delivery Instructions

If you have special delivery instructions or additional requests, please include them in the remarks section on the cart page.

This may include preferred delivery instructions, gift orders or personalized gift card messages.

We will make every effort to accommodate special requests, subject to operational availability.